Integration with CCTV
Intercom systems are often used to supplement secure access to a facility. Rather than allowing unauthorized persons open access to a building, a posted employee can see the individual from inside the building using the closed circuit television (CCTV) cameras. Both parties can communicate reciprocally using the intercom system. This process allows for higher security at the access points of a building.
Improved Communication
Traditionally, intercom systems have been used to easy communication within a building. Intercom speakers placed at strategic points in a building make it easy for everyone in a building to receive a message at the same time. Important announcements can be made with the intercom. An intercom also makes it easy to find a specific individual quickly, which can be especially important when time is scarce.
With intelligent internal intercom systems, you get instant communication no matter where the employee might be within the office. Instead of the signal going to their desk, it goes to their smartphone, so you never miss anyone.
These systems are ideal for quick messages, such as asking someone to check their email for an important message. It takes seconds to get in touch with someone while it could take minutes or longer with phones.
Versatility
An intercom system can be used for more than just inter-office communication and exterior door access. Intercom combined with interior door access can restrict access to certain wings or rooms within a facility. This ensures that only authorized personnel are allowed in high-priority areas.
Compliment Surveillance Systems
Internal intercom systems work well with surveillance systems. For instance, if you see an employee in an area they shouldn’t be in, talk to the employee via the intercom in that area. In the case of an emergency, anyone watching the surveillance cameras can inform employees of what to do and where to go.
For instance, in the event of a fire, employees could be directed towards the safest route away from the fire. It’s just an extra layer of safety for all staff.
Send out General and Emergency Announcements
Phone systems don’t usually allow office wide announcements. If your business needs to send out a quick announcement to everyone, such as coming to the break room for a surprise party, press a button and you’re able to talk to everyone at once.
Also, emergency announcements are simpler than ever. A quick announcement over the intercom system and everyone within the business knows what the emergency is and how to respond.
Work alongside Remote Monitoring or Guards
Remote monitoring and/or on-site guards are always great security measures. Internal intercom systems make these security precautions even more effective. For instance, if someone’s remotely monitoring your cameras, a quick call informs you about any potential security issues. You then use the internal intercoms to let employees know what to do.
If you have guards, it’s easy to contact them via intercom to respond to security incidents. You don’t have to worry about them being in a dead zone with their radio or phone. Guards can also use the system to communicate with each other when dealing with security incidents.
Control Access to Certain Areas
Intercom systems require that anyone who wants to enter a building identify themselves. This deters criminals or unauthorized personnel from entering your facility, which makes your facility more secure.
To avoid giving out numerous key cards to employees, use an intercom system to allow or deny access. It’s a simple, yet highly effective security measure. Only a selected few employees get full-time access to areas. When someone else needs to enter, they request permission via the intercom. The employees inside press a button to temporarily open the door.
This type of security access is often used at entry points to restrict access to your business. Parking lots may also use this method to ensure only employees and authorized visitors get in.
Include Video for Quick Meetings
Some intercom systems include video. This is ideal if you need to have a quick meeting with someone or show them something, such as a defect in a product.
With the push of a button, you’re instantly connected to the right employee. Instead of going through connecting via an app or cloud-based program, you’re connected instantly. It’s a quick and effective way to interact face-to-face with co-workers, even in large office buildings.
Internal Communication
The internal communication in a company is of utmost importance. It is not practical to call someone on using a phone line as those calls might incur charges. The EPABX system basically operates like an Intercom System for your organization and you can communicate with anyone on your floor or anywhere in the building seamlessly.
It can also facilitate you with a call transfer facility, where basically it benefits the caller as well as the receiver just-in-case the caller has called the wrong extension.
Remote Integration
This feature comes into perspective when you install a more sophisticated IP Based EPABX System, which enables you to connect your mobile phone as an extension.
Call Dispersal/Distribution
This helps in case of a call centre scenario where there are multiple incoming calls at the same time. The EPABX System is programmed in such a way that each incoming call would be diverted to a line which is not currently engaged. Hence, reducing your call wait time and enhancing the customer experience.
Centralized Execution
Incoming calls coming into the organization can be directed to the receptionist who will further direct the calls to the concerned person. Thus helping to bring in a more streamlined approach to your office communication.
Automatic Call Responders
The EPABX System enables you to program an automatic call responder, as and when there is an incoming call, the caller gets a welcome message and then he/she can direct themselves to the concerned department. This helps in case you do not have a receptionist.
These are just a few benefits that you can churn out of an EPABX System.
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Cost Reduction:
There is no need to buy extra boards or expensive add ons while sharing this system.
It can easygoing scale and it’s easier to add more lines or increase severe capacity.
Choice:
There are various options to choose from the Internet server to the vendors.
You can choose which server or device to use in your system.
You can choose the operating system and also a variety of phones from different manufacturers.
Flexibility:
Expand the network when there is a need. Even when you move premises or expand to different places, they can easily shift without a change in the number.
It can easily connect employees who work from home to the office network. This also helps employees connect to the IP phone while travelling.
Sharing of Resources:
Within the office, the employees can share phone lines. Several extensions may be connected to a single phone line, this reducing the overall phone expenses.
In case of external calls, they may be routed from a single incoming mode and directed to the client’s extension number.
Easy programming:
It is totally programmable. It facilitated complex installation procedures and other integrated requirements for communication.
